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Microsoft Dynamics CRM Administrator - NTT Training

Microsoft Dynamics CRM Administrator - NTT Training

Requisition ID 
# of Openings 
Employment Status 
Full Time
Posted Date 
Job Family 
National Technology Transfer

More information about this job


National Technology Transfer, Inc. (NTT) is the leading provider of hands-on skills-based, industrial training. For over 25 years, NTT has successfully trained over a half million skilled trades’ professionals. 


NTT works with Fortune 500 manufacturers, educational institutions, local and state governments to meet their industrial training needs. NTT is currently seeking a highly motivated individual who wants to be part of an exciting and growing company.


Candidate for the job should possess excellent organizational skills as well as the ability to efficiently multi-task. Ideal candidates have a strong focus on day-to-day operational excellence, and a personal style that builds trust, and inspires loyalty. The candidate should be motivated, proactive, be able to learn and adapt quickly.


  • Work with end users to understand needs and incorporate processes (workflows, tasks and dashboards)
  • Coordinate with other teams to develop system enhancements/functionality, and provide day-to-day project management for application-related initiatives.
  • Develop technical solutions, integrate supporting technologies and manage the solution life cycle
  • Work collaboratively with end-users to troubleshoot and resolve Dynamics CRM issues
  • Provide guidance to development leads for system changes and enhancements
  • Perform research on technologies and approaches critical to the overall system architecture
  • Perform application administrator functions such as user profile management, permissions, data rules, activation of new features, licenses and storage capacity
  • Monitor and maintain CRM integrations including technical troubleshooting of APIs and source/target integration points
  • Manage and maintain all technical aspects of the CRM system (including database maintenance, customization, etc.
  • Identify continuous improvement opportunities for assigned systems and processes
  • Review software upgrades and patching and complete deployment testing
  • Install applications and configure environments for use in development, testing and production 


  • BS or BA in Computer Science, a related field, or equivalent work experience
  • Minimum 2 years of experience directly supporting Dynamics CRM for a Sales and Service organization
  • Microsoft Dynamics CRM certification
  • Experience in application implementation including design, build, test, and deployment
  • Skill and ability in version management and issue tracking software to document all changes
  • Experience analyzing and documenting different system flows, process flows and work flows.  Ability to support and work in a project development and support environment with ability to diagnose and solve problems quickly.

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